Participant Experience

Participant Experience

Women laughing at a laptop

Our participant experience is a fresh, modern and boldly different experience consisting of science-based tools, guidance and resources designed to drive three outcomes: employees who are more engaged, more on-track for retirement and more confident along the way. 

Our experience will help employees

Our innovative spirit is driven by technology, human-centered design and deeper integration to help improve outcomes

Our participant experience places each individual at the center of the experience, bringing together all the tools, guidance and resources needed to inspire confidence about where they stand today and what they need to do next to achieve the future they envision. It isn’t just what you can see on the surface that sets our participant experience apart — it’s the way sophisticated behavioral finance learnings, insights from 7+ million participants,4 feedback from over 54,000 plan sponsors and consumer research are infused into every technology advancement and customer touchpoint.

Participant Solutions

Live employee education sessions — Voya Learn live with one of our retirement specialists (ET)

NOV 26

Steps for nearing retirement

10:00 AM

2:00 PM

Register
NOV 26

Social Security basics

12:00 PM

3:00 PM

Register
DEC 10

5 tips for year-end finances

10:00 AM

2:00 PM

Register

How we’re leveraging behavioral science to deliver meaningful results:

The participant experience doesn’t stop at employee engagement and retirement income targets. To us, it’s just as important to measure how employees feel. Because employees that are more financially confident are more likely to bring their best selves to work each day. We want to be the provider that helps you get the most out of your retirement program — every step of the way.

 

Take your plan to the next level with our participant experience.

Let’s Connect

Contact a Voya representative for more information.

1 Voya data as of 08/23/22.

2 Voya internal data as of 03/31/24. Employees engaging in our personalized Financial Wellness experience have a savings rate 74% higher than employees who don’t engage with the Voya website or mobile app (10.6% vs. 6.1%)

3 Voya internal data as of Oct. 31, 2023, based on survey asking for intent to take action.

4 Voya Internal Data as of 03/31/24.

5 Voya Internal data based on analysis of 74 plans that implemented at least one plan design change aligned to recommendations made by the Voya Behavioral Finance Institute for Innovation during the first three quarters of 2018. We studied the number of participants contributing to those plans as of 12/31/2017 and again as of 10/31/2020.

6 Based on Voya proprietary data on personalized video performance.

7 Retirement Customer Analytics and Insights. Data as of 12/31/22.

Vault is a separate entity and not a corporate affiliate of Voya Financial. Voya clients receive discounted pricing on any Vault product. Vault pays Voya Retirement Insurance and Annuity Company an ongoing quarterly marketing fee for referring plan sponsors that elect Vault’s student loan debt services.

Voya Financial and SecureSave are separate, unrelated entities and are not responsible for one another's products or services. SecureSave pays Voya Retirement Insurance and Annuity Company a fee for referring plan sponsors that elect SecureSave’s emergency savings services. Neither Voya nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision. The emergency savings solution is offered outside of the employer's retirement plan.

Voya Retirement Insurance and Annuity Company receives a referral fee as a result of the use of the emergency savings solution by its and its affiliates’ plan sponsor client.

Neither Voya® nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision.

Products and services offered through the Voya® family of companies.

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